Return/Refund PolicyUpdated a year ago

Returns

At Earthly, we stand by the quality of our products and strive to ensure your complete satisfaction. That's why we offer a generous 90-day return policy. If, for any reason, you are not entirely pleased with your purchase within the first 90 days, you can reach out to our customer care team, and will offer a free return shipping label.

We believe in the excellence of our products and want you to shop with confidence, knowing that your satisfaction is our top priority. Our 90-day return policy reflects our commitment to providing you with a positive and worry-free shopping experience at Earthly.

Refunds

Once your return is received at our offices, our dedicated team will promptly initiate the refund process. We understand the importance of your time and satisfaction, and we aim to streamline the return experience. Our professionals will carefully review the condition of the product to ensure it aligns with our return policy. 

Rest assured, as soon as this assessment is completed, we will initiate the refund, providing you with a seamless and efficient resolution. You will be notified by email that your refund has been processed, please allow 1-2 business days for the funds to be available in your account.

Your trust in Earthly is paramount, and we are committed to making the return process as transparent and straightforward as possible.